UniLodge Stafford House
Frequently Asked Questions

Answers to most of your questions can be found here.
 

Monday to Friday between 10am and 4pm.

At this stage we cannot accommodate arrivals outside of 10am to 4pm, Monday to Friday.

UniLodge Stafford House will have ongoing waterproofing and maintenance to the exterior and interior of the building during the 2024 year.  We do not anticipate any concerns during this time however should you have any questions please reach out to the reception team at staffordhouse@unilodge.co.nz.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the Area General Manager - New Zealand to discuss your concerns and your options (phone number 09 973 5300).
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

To view our Vision, Mission and Values click here.

Please click on the book now button and choose your preferred room. Bookings are direct through our online booking engine.

We have residential tenancy contracts which sit underneath the Residential Tenancy Act 1986.

Your payment includes your single room within an apartment and reasonable electricity costs. There is an internet connection fee, which you can choose to use, which is a one off payment that gives you full access to the internet during your stay. Your rent also includes free use of amenities such as our gym, music practice room and games room.

No

Please refer to the installment scheduling as set out in your contract offer

All mail is delivered to the office each working day. It is then sorted and distributed to the apartment mail boxes in the foyer

Basic bedding pack, personal belongings, drying rack, food, cleaning products, TV optional for your bedroom.

New World Thorndon supermarket is a 5 to 10 minute walk

No. However at the end of Trimester 1 it may be possible, should exceptional circumstances and reasons be accepted by UniLodge Stafford House. A fee may apply.

No, you are bound by your contract term and conditions

Yes, we can assist with a secured space for empty suitcases, cartons but only for the duration of your contract.

No, the bond is held with Tenancy Services and released to you once your lease terms and conditions have been met.

Normally within 4 to 6 weeks of your departure

If you have paid your internet connection fee then you will be given a password to connect to our WIFI. There is no telephone in the apartments.

Yes, wifi is available throughout the building, supported by a cable port in all bedrooms.

There is no need for a disconnection process at UniLodge Stafford House.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.