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Student Accommodation FAQ

Terms & Conditions

Terms and Conditions

Hot Offers

Please view individual Hot Offers for terms and conditions.

TERMS AND CONDITIONS - UNILODGE SOUTH BANK WEEKLY CLEANING SERVICE

  1. UniLodge reserves the right to discontinue this service at its discretion, with immediate notice sent via email to eligible students.
  2. The cleaning service is available only for selected room types.
  3. The service applies solely to the apartment's common areas.
  4. Offer valid for apartments that meet the minimum occupancy.

 

TERMS AND CONDITIONS - UNILODGE DARWIN 4 WEEKS RENT FREE RENEWAL

  1. You must be classified as an existing resident at UniLodge Darwin to be eligible for this offer.
  2. The 4-weeks free rent is available for renewing bookings in all room types for a Full Year 2025 lease.
  3. The offer is valid for all renewing applications and deposits received until 20/02/2025 or until allocation is exhausted.
  4. Lease must commence immediately following the expiry of the current lease.
  5. 2 weeks of free rent will be applied as a rental credit to the resident account in the first 6 months of the lease commencement date. The second allotment of 2 weeks free rent will be credited to the resident account in the last 2 weeks of the lease.
  6. At the time of application of the rent rebate, the resident’s rental account should not be in arrears. If the arrears are not cleared, this will cause delay and forfeiture of issuing the incentive.
  7. In the event of a lease break, termination or release from agreement, residents will not be eligible for this offer and the rental fees will be added back into the resident’s rental account to be paid.
  8. All residents must have paid their advance rent of two (2) weeks and Bond to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  9. This offer cannot be used in conjunction with any other offer.
  10. This offer is available to the first 20 bookings only.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is only valid at UniLodge Darwin and is not available at any other UniLodge properties in Australia or New Zealand.
  13. This offer is valid for 2025 renewing bookings that have already been deposited, received, or accepted at the most up to date room rates published on the website as of 14/02/2025. Bookings made under previously advertised rates do not qualify for this offer.
  14. This offer is valid if booked via education agents, bookings agents or referral agents via the agent booking portal.
  15. Pricing is correct as of 14/02/2025.

TERMS & CONDITIONS - UNILODGE SOUTH BANK RENEWAL OFFER

  1. You must be classified as a current resident who is eligible to renew your lease at UniLodge South Bank.
  2. You are required to provide documentation that proves you will remain a student for the entire duration of the renewal period.
  3. The offer is valid for any eligible resident whose lease is due to expire between 29/10/2024 and 31/03/2025. All renewal applications to confirm by 5pm AEST 18/11/2024.
  4. Lease renewals must commence immediately following the current lease expiry, without any gap.
  5. The gift card will be provided to eligible residents within the final 6 weeks of the renewed lease contract.
  6. The gift card supplier will be Gift Pay and the gift card will be supplied to the resident via the email address provided on their lease. Terms and conditions that are stated by Gift Pay on their website will be adhered to; visit giftpay.com.au for further information.
  7. At the time of issuing the gift card, the residents rental account should not be in arrears. If the arrears are not cleared, this will cause delay and possible forfeiture of issuing the incentive.
  8. If a resident breaks lease or ends their agreement prior to the contract expiry date, they may be required to pay back the gift card amount in full prior to departure.
  9. All renewal bookings must have paid their advance rent of 2 weeks to secure their booking as outlined in the letter of offer by the date specified in it. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  10. This offer cannot be transferred or exchanged for cash.
  11. This offer is valid at UniLodge South Bank and is not available at any other UniLodge property in Australia or New Zealand.
  12. This offer is not valid with bookings that have already been deposited/received/accepted before 28/10/2024.
  13. Pricing correct as at 29/10/2024.

 

TERMS & CONDITIONS – LIVING AT LA TROBE OPEN DAY OFFER:

  1. To be eligible for the Rent Free offer you must be classified as an eligible new resident of La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton.
  2. This offer applies only to bookings received and confirmed from 28.10.24 – 31.03.25 or until allocation is exhausted, using the Agent Code “OPENDAY24” at the time of booking.
  3. Academic Year and Semester 1 contracts must commence on 03.02.25.
  4. Semester 2 contracts must commence on 07.07.25.
  5. This offer applies only to a minimum contract length of 22 weeks.
  6. This offer ends 31.03.25.
  7. All new residents must have paid their bond payment deposit to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  8. If a resident signs a Semester 1 or 2 contract, they will receive a total of 1 Weeks Rent Free which will be applied at the end of the lease.
  9. If a resident signs an Academic Year contract, they will receive a total of 2 Weeks Rent Free which will be applied at the end of the lease.
  10. The rent credit will be applied at the end of the eligible resident’s lease.
  11. The rent credit only applies to weekly rental payments and does not apply to weekly catering fees.
  12. This offer cannot be transferred or exchanged for cash.
  13. This offer is valid at La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton, and is not available at any other UniLodge property in Australia or New Zealand.
  14. If you decide to break your lease you will not be eligible for this offer and will no longer be eligible for the Rent Free offer.
  15. This offer is not valid with bookings that have already been deposited/received/accepted.
  16. This offer is not to be used in conjunction with any other UniLodge offer.
  17. This offer is not available if booked via education agents, bookings agents or referral agents.

 

TERMS & CONDITIONS – LIVING AT LA TROBE INTERNATIONAL STUDENT OFFER:

  1. To be eligible for the Rent Free offer you must be classified as an eligible new offshore international student at one of the following properties: La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton.
  2. This offer applies only to new eligible bookings received and confirmed from 02.09.24 – 30.09.25 or until allocation is exhausted, using the code “LTUINTL2025” at the time of booking.
  3. Semester 2 contracts must commence on 07.07.25.
  4. This offer applies only to a minimum contract length of 22 weeks.
  5. This offer ends 30.09.25.
  6. All new residents must have paid their bond payment deposit to secure their booking. Failure to pay deposit by the specified date will be deemed not eligible for this offer.
  7. If a resident signs a Semester 1 contract, they will receive a total of 1 Weeks Rent Free which will be applied at the end of the lease.
  8. If a resident signs an Academic Year contract, they will receive a total of 2 Weeks Rent Free which will be applied at the end of the lease.
  9. The rent credit will be applied at the end of the eligible resident’s lease.
  10. The rent credit only applies to weekly rental payments and does not apply to weekly catering fees.
  11. This offer cannot be transferred or exchanged for cash.
  12. This offer is valid at La Trobe University – Living at La Trobe in Bundoora, Bendigo, Albury Wodonga, Shepparton, Ballarat, Mildura, or Melton, and is not available at any other UniLodge property in Australia or New Zealand.
  13. If you decide to break your lease you will not be eligible for this offer and will no longer be eligible for the Rent Free offer.
  14. This offer is not valid with bookings that have already been deposited/received/accepted.
  15. This offer is not to be used in conjunction with any other UniLodge offer.
  16. This offer is available if booked via education agents, bookings agents or referral agents.

 

TERMS AND CONDITIONS - UNILODGE AT CURTIN UNIVERSITY RENEWAL OFFER

  1. To be eligible for this offer, you must be classified as an existing resident who is eligible to renew your lease at UniLodge at Curtin University - Kurrajong Village, UniLodge at Curtin University - Twin Dolphin Hall, UniLodge at Curtin University - Vickery House, UniLodge at Curtin University - Guild House, UniLodge at Curtin University - Erica Underwood House.
  2. To be eligible for this offer the renewal must be received between 31/03/2025 and 07/04/2025 and accepted by 14/04/2025.
  3. Lease renewals must commence immediately following the current lease expiry, without any gap.
  4. You are required to provide documentation that proves you will remain a student for the entire duration of the renewal period.
  5. Prizes per property include:
    1. 1st Prize: Apple iPad [128GB, Wi-Fi], valued at $599
    2. 2nd Prize: Nintendo Switch Lite, valued at $329.95
    3. 3rd Prize: Sony Headphones [WH-CH720N], valued at $148
  6. The offer cannot be claimed in conjunction with any other offer.
  7. The offer can only be claimed once by 3 separate residents per property.
  8. The offer cannot be transferred or exchanged for cash.
  9. The offer is only valid at UniLodge at Curtin University - Kurrajong Village, UniLodge at Curtin University - Twin Dolphin Hall, UniLodge at Curtin University - Vickery House, UniLodge at Curtin University - Guild House, UniLodge at Curtin University - Erica Underwood House.
  10. The winners of the prizes will be selected at random. The draw will take place via an Instagram Live Stream on 16/04/2025 at 10am (AWST), by a UniLodge at Curtin University staff member.
  11. The selected winners of the prizes are final and no correspondence will be entered into about the decision.
  12. The selected winners of the prizes will be emailed within 1 week from the offer draw date with more information.
  13. UniLodge may instruct for further draws to be conducted as necessary, in order to distribute the prize if unclaimed by 16/07/2025.
  14. UniLodge will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), as a result of taking the prize, except for any liability which cannot be excluded by law.


2024 Canterbury Accommodation Scholarship Terms & Conditions 

 

APPLICATION AND BOOKING TERMS AND CONDITIONS
The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team. If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

  1. The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
  2. They apply to all individual and small group applications made:
    a. online through our websites;
    b. in person at a UniLodge property;
    c. over the phone;
    d. via email;
    e. via App;
    f. via an educational agent;
    g. via any other method accepted and approved by UniLodge
  3. All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
  4. Upon successful review, we will send you a Letter of Offer for accommodation. Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
  5. All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
  6. Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
  7. If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
  8. If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
  9. If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students. These approved properties are listed on the UniLodge website. Please note we do not accept students younger than 17 years of age.
  10. Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
  11. If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
  12. We may at our discretion cancel your application for accommodation should any of the following occur:
    a. the information you provide as part of the application process is false; or
    b. you fail to comply with your obligations in the Booking Terms & Conditions;

CONTENTS INSURANCE

 To view the UniLodge Contents Insurance Product Disclosure Statement and to understand the Financial Services and guiding best practice with you - Click Here.

 To view key facts about this Policy - Click Here 

 If you do not wish to receive contents insurance please email us at insurance@unilodge.com.au with your Full Name, UniLodge Location and Room Number.

 Duplication of Cover Warning: Please note that you should always check whether your belongings are covered under any other household contents insurance policy. This is important to avoid any unnecessary duplication of coverage.

CANCELLATION POLICY – STRATA BUILDINGS VICTORIA

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement. We understand that from time-to-time issues can arise with your entry into Australia. 

Cancellation without penalty may be possible if: 

  • You fail to meet student status requirement – if student status is applicable to your tenancy 

  • You fail to gain lawful entry into Australia 

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly. 

Cancellation resulting in monetary penalties include but not limited to: 

  • providing false or misleading information during your application or booking process 

  • failure to pay your bond or rent in advance 

  • failure to sign the Residential Tenancy Agreement when required 

  • a change of mind  

Monetary penalties may include  

  • forfeiting some or all your advance rental payment  

  • forfeiting some or all your bond payment  

These may be negotiated on a case-by-case basis. 

Please note any refundable fees will be processed within 14 days of finalisation. 

 

CANCELLATION POLICY – STRATA BUILDINGS WELLINGTON, NEW ZEALAND
Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into New Zealand.

Cancellation without penalty is possible if:

  • you fail to meet student status requirement.
  • you fail to gain lawful entry into New Zealand.
  • you cannot enter New Zealand due to border closures or restrictions.

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation due to:

  • providing false or misleading information during your application or booking process
  • failure to pay your bond or rent in advance
  • failure to sign the Residential Tenancy Agreement when required
  • a change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

 

NO VISA NO PAY POLICY

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

 

NRAS - THE NATIONAL RENTAL AFFORDABILITY SCHEME AT UNILODGE ROYAL MELBOURNE AND UNILODGE ON VILLIERS

The National Rental Affordability Scheme (NRAS) is a government incentive which allows UniLodge to offer accommodation to eligible low to moderate income earners at a rate below market value.

NRAS rooms are available to both Australian and International students, but to qualify for an NRAS apartment, you need to have earned below the certain income limits for the 12 months preceding your lease start date.

To be eligible for an NRAS room you need follow the below:

  • Complete an online application.
  • You will then receive a request from the property manager to complete an Income Notification Form, and provide supporting documentation outlining your gross income for the 12 months preceding your application date. Please note – you must not exceed the income limits for your 'household composition'. You can find the income limits in 'Information for Tenants' factsheet on the Commonwealth Department of Social Services.
  • Complete Statutory Declaration regarding the information you have provided.

Please note:

  • Both local (Australian) and foreign income should be included.
  • It relates to your income only, and not the income of your parents.
  • Income from scholarships, subsidies, prizes and stipends paid to you is included in your income.
  • Payments from your parents or immediate family members, any trust distributions and any tuition money for your course that enters your bank account in the 12 months preceding your contract start date is considered income.
  • Income paid to your tertiary education provider for tuition costs will not be counted as income if you provide us with proof of payment.
  • It does not include inheritance, superannuation income, gambling winnings or lump sum compensation payments, compensation from insurance or emergency relief or similar assistance.
  • You are required to upload source documentation for any income listed. Templates are provided to you via application process, if applicable.

UniLodge will use this information to evaluate your eligibility and, if confirmed, send you a conditional offer of accommodation. If you are not deemed eligible, we will contact you to discuss the alternative non-NRAS room types available.