Question 1

How do I reserve a room at UniLodge Stafford House?

Accepted Answer

Please click on the book now button and choose your preferred room. Bookings are direct through our online booking engine.

Question 2

What kind of contracts does UniLodge Stafford House offer?

Accepted Answer

We have residential tenancy contracts which sit underneath the Residential Tenancy Act 1986.

Question 3

What does my accommodation payment include?

Accepted Answer

Your payment includes your single room within an apartment and reasonable electricity costs. There is an internet connection fee, which you can choose to use, which is a one off payment that gives you full access to the internet during your stay. Your rent also includes free use of amenities such as our gym, music practice room and games room.

Question 4

Do you have car parking facilities?

Accepted Answer

No

Question 5

When do I pay my rent?

Accepted Answer

Please refer to the installment scheduling as set out in your contract offer

Question 6

How does my mail get to me?

Accepted Answer

All mail is delivered to the office each working day. It is then sorted and distributed to the apartment mail boxes in the foyer

Question 7

What do I need to buy before I can move in?

Accepted Answer

Basic bedding pack, personal belongings, drying rack, food, cleaning products, TV optional for your bedroom.

Question 8

How close is the nearest supermarket?

Accepted Answer

New World Thorndon supermarket is a 5 to 10 minute walk

Question 9

If I really want to move rooms after I move in – is that possible?

Accepted Answer

No. However at the end of Trimester 1 it may be possible, should exceptional circumstances and reasons be accepted by UniLodge Stafford House. A fee may apply.

Question 10

Can I move out at any time?

Accepted Answer

No, you are bound by your contract term and conditions

Question 11

Is there extra storage outside my apartment?

Accepted Answer

Yes, we can assist with a secured space for empty suitcases, cartons but only for the duration of your contract.

Question 12

Can I use my bond to pay my rent?

Accepted Answer

No, the bond is held with Tenancy Services and released to you once your lease terms and conditions have been met.

Question 13

How long does it take for the bond to be refunded?

Accepted Answer

Normally within 4 to 6 weeks of your departure

Question 14

How do I connect the internet/phone?

Accepted Answer

If you have paid your internet connection fee then you will be given a password to connect to our WIFI. There is no telephone in the apartments.

Question 15

Is wireless internet available?

Accepted Answer

Yes, wifi is available throughout the building, supported by a cable port in all bedrooms.

Question 16

How do I disconnect the internet/phone?

Accepted Answer

There is no need for a disconnection process at UniLodge Stafford House.

Question 17

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 18

UniLodge Vision, Mission and Values

Accepted Answer

To view our Vision, Mission and Values click here.

Question 19

Where can I find more information about accommodation?

Accepted Answer

Answers to most of your questions can be found here.

Question 20

What are your arrival days and times?

Accepted Answer

Monday to Friday between 10am and 4pm.

Question 21

Do you offer after hours arrivals?

Accepted Answer

At this stage we cannot accommodate arrivals outside of 10am to 4pm, Monday to Friday.

Question 22

Are there building upgrades occuring?

Accepted Answer

UniLodge Stafford House will have ongoing waterproofing and maintenance to the exterior and interior of the building during the 2024 year.  We do not anticipate any concerns during this time however should you have any questions please reach out to the reception team at staffordhouse@unilodge.co.nz.

Question 23

What is the property complaint process?

Accepted Answer

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.


	Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
	
		Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
		(Not resolved?)
	
	
	Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
	
		(Not resolved?)
	
	
	Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the Area General Manager - New Zealand to discuss your concerns and your options (phone number 09 973 5300).
	Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

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