Q: Does this property have an Application fee?

Yes. The resident must pay an Application Fee of $55 to secure their apartment, this is to be paid upon acceptance of an offer of accommodation.

Q: Do I need to pay a departure clean fee?

Yes, you must pay a Departure Cleaning Fee of $180 at the end of the contract. Additional cleaning fees may apply.

Question 1

Does this property have an Application fee?

Accepted Answer

Yes. The resident must pay an Application Fee of &#36;55 to secure their apartment, this is to be paid upon acceptance of an offer of accommodation.

Question 2

Are car parking spaces available?

Accepted Answer

Limited parking available, charged weekly. Permits are provided with 24-hour access to a parking space for the duration of your agreement. Applications are processed on a &ldquo;first in, first served&rdquo; basis.

Question 3

What utility costs am I responsible for?

Accepted Answer

Water and electricity are included in your weekly utility fee.

Question 4

Do I need to organise my own Contents Insurance?

Accepted Answer

Yes, this is not included in your rent.

Question 5

Do you offer after hours check-in?

Accepted Answer

Yes, you will need to contact the Duty Manager on 0466 558 053. The Duty Manager will have you complete some paperwork, provide you with your key and show you to your room.

Question 6

Is an advanced payment required?

Accepted Answer

Yes. To secure an apartment, the resident must pay the Application Fee of &#36;55, the Security Deposit equivalent to 4 weeks of rent, two weeks rent in advance and the Residential Life fee of &#36;150. Prices vary depending on the room type and contract length.

Question 7

Do I need to pay a departure clean fee?

Accepted Answer

Yes, you must pay a Departure Cleaning Fee of &#36;180 at the end of the contract. Additional cleaning fees may apply.

Question 8

How much is the Internet / WIFI? Who is the provider and how much bandwidth do I have?

Accepted Answer

For University of Canberra Students residing at UniLodge @ UC &ndash; UC Lodge and UniLodge @ UC &ndash; Cooper Lodge, Internet access and WiFi is provided by UC. To access the WiFi please use your Uni ID number and password. Contact UC if you have any issues.

For residents of UniLodge @ UC &ndash; Weeden Lodge, internet costs are included in utility bills. Contacts are purchased directly with our contracted supplier, Superloop.

Question 9

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge staff can connect you with various Health and Wellbeing services offered on campus.

Question 10

Is there a cancellation fee once I have secured an apartment?

Accepted Answer

Greater than 14 days before the start date of your contract:
Non-refundable: Application Fee of &#36;55. Refundable: Security Deposit, Residential Life Program Fee of &#36;150 and two weeks of Occupancy Fees.

Between 1 and 14 days before the start date of your contract:
Cancellation Fee equivalent to two weeks of Occupancy fees. Non-refundable: Application Fee of &#36;55. Refundable: Security Deposit, Residential Life Program Fee of &#36;150.

On or after the start date of your contract:
Cancellation Fee equivalent to two weeks of Occupancy fees. Non-refundable: Application Fee of &#36;55 and Residential Life Program Fee of &#36;150. You are responsible for payment of the Occupancy Fees and your Security Deposit will be retained by UniLodge until a suitable replacement is secured.

Question 11

If I wanted to break my lease, what are the costs associated with this?

Accepted Answer

You will be charged an Early Termination Fee equal to two weeks of Occupancy Fees and will be responsible for finding a suitable replacement to take over the remainder of the contract.

Question 12

Do I need a mattress protector?

Accepted Answer

No, we will provide you with a mattress protector when you check in.

Question 13

What are your check-in times and days?

Accepted Answer

Check in is available Monday to Friday, 10am &ndash; 6pm from property reception. We do not offer check in on weekends or public holidays.

Question 14

Is the residential life program fee a one-off payment?

Accepted Answer

You need to pay for the residential life program fee annually. It is compulsory and it covers for a range of events and activities organised by Unilodge.

Question 15

Will someone help me if something is broken/ not working in my room?

Accepted Answer

Yes, we have a professional maintenance team to support the general maintenance requests. Contractors may be arranged if the issue persists.

Question 16

Do you take cash payments?

Accepted Answer

Unfortunately we do not take cash payments in the lodges. You can make rent payments through credit/debit cards or pay online.

UniLodge @ UC - Gurubun
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