Q: Can I cancel my confirmed booking prior to arrival?

The payment of the first month’s rental and other upfront charges is required in advance of your arrival and to secure the booking. This is on a non-refundable basis. Only in special circumstances (with appropriate support documentation) would a refund be considered, subject to the Residential Tenancies Act 1997. In such an instance a cancellation/administration fee equivalent to two weeks' rental plus GST will apply.

Q: Can I bring in additional furniture?

The installation of other furniture into a resident’s unit is not permitted unless a written application is submitted to, and approved by UniLodge management. Every request will be looked at separately depending on the size of the unit and furniture required.

Question 1

How do I apply to stay at UniLodge Royal Melbourne?

Accepted Answer

To apply, please complete and submit the application form for 5 Bedroom Multi-share or Studio Apartment.

Question 2

How do I pay my rent?

Accepted Answer

Rent is to be paid as per the Tenancy Agreement and must always be in advance. Payments can be made in the following way: 


	Bank transfer into the UniLodge Bank Account.
	Direct deposit at the bank into the nominated UniLodge Bank Account.
	Credit card at the reception desk during business hours (3% surcharge applies).

Question 3

What's my rent inclusion?

Accepted Answer

Electricity, gas, water consumption, along with unlimited Wi-Fi internet and membership to our Residential Life Program is included in your rent.

Question 4

What if I want to cancel my lease agreement?

Accepted Answer

When considering the premature termination of your Residential Tenancy Agreement, it is your responsibility to:


	Continue to pay all rent charges until a new resident can be secured or the Residential Tenancy Agreement ends, whichever comes first.
	Pay all associated costs including applicable advertising and break lease fees as set out in your Residential Tenancy Agreement.
	In all cases, a departure cleaning fee applies.

Question 5

Can I cancel my confirmed booking prior to arrival?

Accepted Answer

The payment of the first month&rsquo;s rental and other upfront charges is required in advance of your arrival and to secure the booking. This is on a non-refundable basis. Only in special circumstances (with appropriate support documentation) would a refund be considered, subject to the Residential Tenancies Act 1997. In such an instance a cancellation/administration fee equivalent to two weeks' rental plus GST will apply.

Question 6

Can I bring in additional furniture?

Accepted Answer

The installation of other furniture into a resident&rsquo;s unit is not permitted unless a written application is submitted to, and approved by UniLodge management. Every request will be looked at separately depending on the size of the unit and furniture required.

Question 7

Who can provide support if I have personal problems?

Accepted Answer

Do not be afraid to confide in the appointed UniLodge staff to discuss any personal issues that are getting you down, they are here to support you and provide guidance, assistance and referral where necessary.

Question 8

What other services or items are available from reception?

Accepted Answer

Printing & photocopying (additional charges apply)
	Vacuum Cleaner (free for the first hour)
	Iron 
	Trolley (free for the first hour)

Question 9

What is a Bond?

Accepted Answer

The Bond is sent to the Residential Tenancy Bond Authority (RTBA) &ndash; a government organization and held in trust for the term of the tenancy. The bond cannot be used for rent at any time. The cost of any repairs or excessive cleaning may be deducted from the bond upon departure.

Question 10

Can I cook in the apartment?

Accepted Answer

Yes. To ensure the safety of yourself and other residents, you must cook in a responsible manner, using the rangehood exhaust fan at all times. The rangehood is located above your cooktop, make sure it is switched on (you will be able to hear a low sound) at all times &ndash; even when you don&rsquo;t anticipate smoke (i.e. cooking sausages, chicken, even toast!). There is a switch for the stove hob and rangehood which will allow you turn on and off with a flick of a button.

Question 11

What do I need when first check in to the property?

Accepted Answer

The items you will receive upon check in are:


	A security swipe card
	A copy of the Entry Condition Report for your unit
	A copy of the Tenancy Agreement


A compulsory induction will be provided on the day of arrival.

Question 12

Do I need to clean my room?

Accepted Answer

Yes. Cleaning and Inspections All Residents are responsible for the day to day cleaning of his or her unit. In addition to this, UniLodge units will also be inspected per the Residential Tenancy Act, after due notice is given, for cleanliness and damage.

Question 13

Can I store my bicycle?

Accepted Answer

Bicycle racks are located in the security bike storage room. You are encouraged to use this secure bicycle storage, and not leave your bike outside your room. You are not permitted to leave your bike in your room, as it can cause damage to the wall that you will be liable for. All bikes must be registered with the reception and have a bike ID attached.

Question 14

Can I have a pet?

Accepted Answer

This building does not allow pets. Under no circumstances are you are permitted to bring any pets or animals into the building. This includes fish.

Question 15

How will I receive delivery of my mail and parcels?

Accepted Answer

All mail and parcels are received by reception and can be collected during office hours (Grocery, meal deliveries or perishable items will not be accepted by UniLodge). Parcels are restricted in size to be no larger than 430 x 315 x 317 mm. Only parcels of 2kg or less will be accepted.

Question 16

How do I go about washing my clothes?

Accepted Answer

A laundry room with washing machines and dryers is located on the Ground floor of the residency, past the common area kitchens and theatrette.

Payment method: tap and go service for credit or debit cards.

Question 17

What is the Residential Life Program?

Accepted Answer

The Resident Life Program is an integrated, contemporary, student life program, run by UniLodge for our residents. It is designed to support and bring out the best in each resident through the duties and activities carried out by Senior residents, Residential Advisors, the Residential Life Manager, the Customer service staff, and the General Manager.

Question 18

Do I have my own kitchenette in my room?

Accepted Answer

Yes you do have your own kitchenette in a Studio Apartment, or a fully equipped kitchen in a 5 Bedroom Multi-share Apartment.

Question 19

I have a car, so is there are any car parking?

Accepted Answer

There's no carparking in the building however limited street parking is available outside the building.

Question 20

If my visa is not approved do I have to still pay?

Accepted Answer

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

For full terms and conditions please view here.

Question 21

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 22

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton. Offering comfortable rooms that give you the freedom to relax in a place away from home.

Question 23

What are your check-in times and days?

Accepted Answer

Monday to Sunday 8am to 6pm

Question 24

Do you offer after hours check-in?

Accepted Answer

Yes, by appointment only.

Question 25

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor who will be on duty. You will need to come down during business hours to do a formal check-in.

Question 26

When do I pay my rent?

Accepted Answer

Rent is to be paid as per the Tenancy Agreement and must always be in advance for each month.

Question 27

What do I need to buy before I can move in?

Accepted Answer

We offer Bedding and Kitchenware packs for purchase at YourShop.

Question 28

If I really want to move apartments/rooms after I move in – is that possible?

Accepted Answer

Whilst you have signed a Residential Tenancy Agreement on the particular apartment you are living in please contact Customer Service and we will see if this is an option available to move.

Question 29

Can I move out at any time?

Accepted Answer

When considering the premature termination of your Residential Tenancy Agreement, please contact Customer Service team and note that it is your responsibility to:


	Continue to pay all the rent charges until a new resident can be secured or the RTA ends, whichever comes first.
	Pay all associated costs including applicable advertising and break lease charges as set out in your RTA.
	In all cases, a Departure cleaning fee applies.

Question 30

Is there extra storage outside my apartment?

Accepted Answer

There is no additional storage outside of your room, if you have items that you wish to store you will need to contact a local storage service provider.

Question 31

How much is the Bond?

Accepted Answer

The bond is equivalent to your per calendar month&rsquo;s rent and will be calculated as your Weekly rent multiplying it by 52 (no. of total weeks in a year) and divided by 12 (no. of months).

Question 32

Paying the Bond?

Accepted Answer

You are required to pay the bond via the Novatti link we supply or via the bank transfer. We will then lodge a bond application with the RTBA for which you will then receive an email from RTBA to complete the bond submission. Check out this handy guide - Residents guide to Bonds

Question 33

What is a Condition Report?

Accepted Answer

Upon arrival we must prepare a &lsquo;Condition Report&rsquo;, which records the property&rsquo;s general condition, including fittings and fixtures, and an Electronic copy of the Entry Condition Report for your unit will be provided to you at the commencement of your Rental agreement. Review and if necessary, add your comments to the &lsquo;Condition Report&rsquo;. The completed Condition Report must be returned to the office within 5 days of you receiving the report. Failure to do so will result in the precondition report forming the basis for any bond claims at the end of your tenancy. For more information, check out this handy guide - Residents guide to Condition report

Question 34

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all the personal items have been removed and report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution.

Question 35

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your Bond and Rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 36

How do I receive my bond back?

Accepted Answer

Unilodge will start a bond claim which will be done within 10 business days after you leave the renter property. All residents are emailed a link to the claim details. Click through to accept or request changes to the claim and enter in your bank details for the bond refund. Once all tenants/residents have agreed, the RTBA will deposit the money into the nominated bank account(s) within two business days. If you are overseas and do not have an Australian bank account, the RTBA can issue a cheque that you can deposit into an overseas bank account with a service fee. If you have not provided valid bank account details in the bond claim, the RTBA will retain the bond until you provide a valid payment option.

Question 37

Why are you claiming my bond?

Accepted Answer

The owner (via Unilodge) can try to recover all or part of the bond at the end of a tenancy if: the tenant or resident: (1) or their visitors have damaged the property. (2) has left and owes rent. (3) has abandoned the premises. (4) there are cleaning or repair expenses that exceed normal &lsquo;wear and tear&rsquo;. (5) items that were part of the tenancy agreement are missing.

Question 38

Do I need to pay a departure cleaning fee?

Accepted Answer

Your unit has been professionally cleaned and fitted with new mattress protectors for your arrival and as a requirement your lease you must leave your premises in the same condition as when you entered. To take some of the stress out of your exist process, UniLodge has been able to assist and recommend a cleaning company that delivers a service that we believe is of a very high standard which meets our expectations. You can either choose to proceed with the service we provide as a non-compulsory Departure cleaning fee of &#36;250 or can get your preferred external cleaning services within your lease end date and provide us with a receipt of the professional cleaning services done.

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