Question 1

How safe is the accommodation?

Accepted Answer

All of the entrances to our residences are access controlled as well as monitored by CCTV 24 hours a day, and all apartment doors secured with electronic locks operated with a key fob. We also aim to always have resident teams on site should you ever need extra support.

Question 2

Is the building regularly inspected for fire safety?

Accepted Answer

The safety of our students is very important to us. We have fire alarm tests and inspections on fire safety practices regularly across all of our residences.

Question 3

Who is responsible for cleaning?

Accepted Answer

We look after cleaning in the communal spaces. You are responsible for cleaning in your apartment, along with your roommates if you have them. We offer a cleaning service, contact us for more information.

Question 4

How secure is the bike storage?

Accepted Answer

Our bike storage is inside our secure properties, so only residents can gain access. However we still recommend using a secure D style bike lock for extra security.

Question 5

Can I have parcels delivered to my building?

Accepted Answer

Our team is always on hand to accept your parcels and signed-for items so you never miss a delivery. We&rsquo;ll also send you an email reminder when your package is ready for collection.

Question 6

What equipment is in the gym?

Accepted Answer

The residences that include a gym on site have free weights and fixed weight training equipment, cardiovascular equipment and yoga mats.

Question 7

Where do I do my washing?

Accepted Answer

We have on-site laundry facilities for you to use whenever you need during your stay.

Question 8

What appliances are included in your flat when you arrive?

Accepted Answer

The appliances included in your apartment depend on the type of room or residence you book with. Check out our residence pages for more information or get in touch with the residence team. Vacuum cleaners, mops, irons and ironing boards are available to hire free of charge at all of our residences.

Question 9

Is Wi-Fi included?

Accepted Answer

Yes, we offer high-speed broadband and Wi-Fi as standard in all rooms, and it&rsquo;s also available in our social spaces and communal areas.

Question 10

Can I get food deliveries?

Accepted Answer

Yes, you'll need to meet the delivery driver at reception to take your food, we cannot accept food or grocery deliveries on your behalf.

Question 11

Can I drink alcohol in the residence?

Accepted Answer

As long as you are of legal drinking age, you can drink in your apartment. Drinking alcohol may not be allowed in certain communal areas, keep an eye out for posters in the residence.

Question 12

Are the social spaces always open?

Accepted Answer

You can book out some of the social spaces on offer in our accommodation, but most of our common areas are open 24 hours a day unless alternative opening hours are advertised.

Question 13

What happens if something in my flat breaks or doesn’t work?

Accepted Answer

Our friendly maintenance team is always on hand if something in your flat breaks or doesn&rsquo;t work.

Question 14

If I don’t get on with my new roommates can I change rooms?

Accepted Answer

We want to make sure that you love your experience living with us, so if you find you&rsquo;re not getting on with your new roommates it may be possible to change rooms subject to availability. Get in touch with your residence team for more information.

Question 15

Are there any social events for residents?

Accepted Answer

We host a wide range of events all year round for you with our Residential Life Program.

Question 16

Can I keep a fridge in my room?

Accepted Answer

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication and must be approved by your residence team.

Question 17

Where can I smoke?

Accepted Answer

Smoking is not allowed in any of our residences. This includes on balconies, terraces and outdoor communal areas.

Question 18

Can I personalise my room?

Accepted Answer

As long as you are able to return it to its original condition when you check out, or you will be charged for any damages.

Question 19

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton. Offering comfortable rooms that give you the freedom to relax in a place away from home.

Question 20

What are your check-in times and days?

Accepted Answer

Monday to Friday 9am to 5pm

Question 21

Do you offer after hours check-in?

Accepted Answer

Yes - please contact our 24/7 on-site Residential Advisor

Question 22

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure that you have notified us during busines hours of your after hours arrival details so that we can prepare the after hours Residential Advisor who will be on duty.

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