Question 1

What are your check-in times and days?

Accepted Answer

Monday to Friday 8am to 6pm

Question 2

Do you offer after hours check-in?

Accepted Answer

Yes, by appointment only. Please contact us to arrange this.

Question 3

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor who will be on duty. You will need to come down during business hours to do a formal check-in.

Question 4

How do I reserve a room?

Accepted Answer

Complete the online application.  Once we have received your application, we will send you a rental offer. To accept this offer you will be required to pay the first 2 week's rental and for any additional service options that you choose. Before you move into UniLodge Melbourne CBD, a bond equal to one month&rsquo;s rental will be required

If you need any further information please do not hesitate to contact us.

Question 5

What does my rent include?

Accepted Answer

A fully furnished apartment, all utilities, access to unlimited internet and wifi, use of our common facilities and ability to participate in our Residential Life Program.

Question 6

Do you have car parking facilities?

Accepted Answer

There is no car parking onsite.

Question 7

When do I pay my rent?

Accepted Answer

Rent is due every fortnight in advance. To pay rent you complete a direct debit form with UniLodge and every 2 weeks rent is deducted from your account.

Question 8

How does my mail get to me?

Accepted Answer

We have letterboxes behind the reception desk and accept letters and parcels on your behalf. Our Reception will contact you if there's a parcel for you to pick up, otherwise feel free to call reception to check your letterbox for any mail to collect during office hours. Please note there is a restriction on the type and size of parcels we can accept.

Question 9

What do I need to buy before I can move in?

Accepted Answer

We offer Bedding & kitchenware packs for purchase at Your Shop

Question 10

If I really want to move apartments/rooms after I move in – is that possible?

Accepted Answer

Whilst you have signed a Residential Tenancy Agreement on the particular apartment you are living in please contact us and we will see if this is an option available to move.

Question 11

Can I move out at any time?

Accepted Answer

When considering the premature termination of your Residential Tenancy Agreement, it is your responsibility to:

&bull; Continue to pay all rent charges until a new resident can be secured or the Residential Tenancy Agreement ends, whichever comes first.

&bull; Pay all associated costs including applicable advertising and break lease fees as set out in your Residential Tenancy Agreement.

&bull; In all cases, a departure cleaning fee applies.

Question 12

Is there extra storage outside my apartment?

Accepted Answer

Beds are designed a little higher so you can put luggage under them  however there is no additional storage outside of your room, if you have items that you wish to store you will need to contact a local storage service provider.

Question 13

How do I connect the internet/phone?

Accepted Answer

There is no phone in the room. For Internet, Superloop can be contacted at anytime if you are having issues with connection of your internet and have been through the troubleshooting guides.

Question 14

Is wireless internet available?

Accepted Answer

Yes we have unlimited WIFI at this property and wireless internet through the building.

Question 15

What is a Bond?

Accepted Answer

A bond is a payment that acts as security against the resident meeting the terms of their rental agreement or their duties under the Residential Tenancies Act 1997. 

The bond must be lodged with the Residential Tenancies Bond Authority (RTBA). The RTBA will hold the bond in trust until the end of the lease. Then, the bond is: 


	refunded entirely to the tenant/resident, or 
	claimed in part or in full by the landlord/owner.

Question 16

How much is the Bond?

Accepted Answer

The bond is equivalent to 4 weeks rent.

Question 17

Paying the Bond?

Accepted Answer

You are required to pay the bond via the payment link we supply or via bank transfer. We will then lodge a bond application with the RTBA. You will then receive an email from the RTBA to complete the bond submission.

Check out this handy guide - Resident guide to bonds

Question 18

What is a Condition Report?

Accepted Answer

Upon arrival we must prepare a &lsquo;Condition Report&rsquo;, which records the property&rsquo;s general condition, including fittings and fixtures, and present you with 2 copies of this Report when you come to collect your keys.

Review and, if necessary, add your comments to the &lsquo;Condition Report&rsquo;. You must return the report to UniLodge within three business days of moving in and you should keep a copy of the &lsquo;Condition Report&rsquo; until the end of the tenancy.

The &lsquo;Condition Report&rsquo; is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy.

You may want to take photos of your apartment at the start of your tenancy to further show the condition.

The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the &lsquo;Condition Report&rsquo; stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

Check out this handy guide - Resident guide condition reports

Question 19

I am vacating, can I use the Bond for my last month’s rent?

Accepted Answer

Your bond and rent are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

Question 20

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy in the same condition as when you arrived, ensure all personal items have been removed and report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution. UniLodge offer a prepaid service for departure cleaning to assist residents.

Question 21

How do I receive my Bond back?

Accepted Answer

UniLodge will start a bond claim, which will be done within 10 business days after you leave the rented property.

All residents are emailed a link to the claim details. Click through to accept or request changes to the claim and enter in your bank details for the bond refund. Once all tenants/residents have agreed, the RTBA will deposit the money into the nominated bank account(s) within two business days.

If you are overseas and do not have an Australian bank account, the RTBA can issue a cheque that you can deposit into an overseas bank account. If your overseas bank cannot deposit the cheque, an overseas bank transfer can be arranged for a fee. If you have not provided valid bank account details in the bond claim, the RTBA will retain the bond until you provide a valid payment option.

Question 22

Do I need to pay a departure cleaning fee?

Accepted Answer

Your unit has been professionally cleaned and fitted with new mattress protectors prior to your arrival and as a requirement of your lease you must leave your premises in the same condition as when you entered. To take the stress out of your exit process, UniLodge has been able to assist and recommend a cleaning company that delivers a service that we believe is of a very high standard which meets our expectations. Your non-compulsory pre-departure clean costs &#36;260.

Question 23

Why are you claiming my Bond?

Accepted Answer

The owner (via UniLodge), can try to recover all or part of the bond at the end of a tenancy if:

the tenant or resident:


	
	
		or their visitors have damaged the property
		has left and owes rent (rent in arrears)
		has abandoned the premises 
		has left you to pay bills they should have paid 
	
	
	there are cleaning or repair expenses that exceed normal &lsquo;wear and tear&rsquo;
	items that were part of the tenancy agreement are missing.

Question 24

Where can I go to find more resources for student health and wellbeing

Accepted Answer

Check our Student Health and Wellbeing page

Question 25

What do I do if I, or my family need somewhere to stay prior to checking into UniLodge?

Accepted Answer

If you or your family need somewhere to stay for a couple of nights to a week, or rest your head after coming in from a late-night flight then why not book at Essence Hotel Carlton. Offering comfortable rooms that give you the freedom to relax in a place away from home.

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