Question 1

How do I reserve a room at UniLodge John Grey Hall

Accepted Answer

Complete the application on our website.
	Once we have received your application, we will email you an application acknowledgement which provides information on the next steps for progressing your application so we can email you an offer for accommodation (based on availability)
	If you receive an offer of accommodation with UniLodge you will be required to pay an administration fee of &#36;350, 4 weeks&rsquo; rent in advance, an annual fee (&#36;100 Residential Life Program, &#36;30 Facilities Fund, &#36;30 Damages Fund) in order to secure your accommodation.
	&#36;55 application fee. 
	Departure clean of &#36;200, payable at the beginning of lease.

Question 2

What kind of contracts does the property offer?

Accepted Answer

Academic Year (41 weeks), Trimester (47 weeks), single Trimester, Semester 1 and Semester 2. Please note, semester and single trimester contracts are only available to Study Abroad and Exchange Students, or those who are completing a course mid year or at the end of that period.

Question 3

Do you have car parking facilities?

Accepted Answer

Dedicated reserved car parking is provided for UniLodge John Grey Hall residents. Permits are compulsory and available from UniLodge reception. Limited parking is available.

Question 4

What do I need to buy before I can move in?

Accepted Answer

Your apartment is furnished with a bed with mattress protector, study desk and chair, wardrobe, TV, fridge, kettle, toaster and microwave oven.

You will need to supply all of your own linen & kitchen equipment &ndash; available online via our convenient UniLodge online shop, Your Shop.

Question 5

What do I do if I have a visitor?

Accepted Answer

If you wish to have an overnight guest, please click this link to fill out our Overnight Guest Request Form.

Question 6

If I really want to move rooms after I move in – is that possible?

Accepted Answer

Yes, you can but you will be required to pay an apartment move fee and departure fee prior to doing so.

Question 7

Can I move out at any time?

Accepted Answer

When you move into your apartment, you sign a Residential Agreement. This is a legally binding document that means you have committed to paying rent from the start date on your contract until the end date of your contract. If you move out, you still have to pay rent until your contract expires. However, if you have no choice but to move out, you can break your lease. This means that you need to pay rent until a suitable applicant takes over your contract.

Question 8

What is a Condition Report?

Accepted Answer

Once you have been checked in, you will receive an electronic Condition Report to complete within 24 hours of checking in. A Condition Report records the property&rsquo;s general condition, including fittings and fixtures. Review and, if necessary, add your comments to the Condition Report. The Condition Report is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy. You may want to take photos of your apartment at the start of your tenancy to further show the condition. You may be liable for cleaning, damage, or replacement of missing items at the end of your tenancy if it is not recorded on the condition report.

Question 9

What happens when I vacate?

Accepted Answer

You need to leave your apartment clean and tidy, and ensure all personal items have been removed, report any damage that may have been caused during your tenancy. You will also need to make sure that all of your rent and fees are paid up until the end of your contract end date.

Question 10

I have a maintenance request. How do I log this with the building/get this issue attended to?

Accepted Answer

You will need to log onto the UniLodge App and go to the HOME tab then Quick Links and report Maintenance Request. If your matter is urgent, please contact reception or if it is after hours, contact the RA on duty.

Question 11

I am going on holidays. How do I let the property know?

Accepted Answer

Please fill out this form: Click Here

Question 12

What fees do I need to pay?

Accepted Answer

Four weeks rent in advance
	Annual fee (including Residential Life Program &#36;100, Facilities Fund &#36;30 and Damages Fund &#36;30)
	Administration fee of &#36;350
	Application fee of &#36;55 
	Departure clean of &#36;200, payable at the beginning of the contract

Question 13

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 14

What are your check-in times and days?

Accepted Answer

Residents may check-in Monday to Friday from 9am to 5pm.

Question 15

Do you offer after hours check-in?

Accepted Answer

Yes, please contact our after hours on duty Residential Advisor on 0409 333 208.

Question 16

What is the process for arranging an after hours check-in?

Accepted Answer

Ensure you that you have notified us during business hours of your after hours arrival details so that we can prepare the after hours Residential Advisor, who will be on duty, to receive you.

Question 17

Do you accept couples?

Accepted Answer

We accept couples at UniLodge John Grey Hall, as long as both residents are currently enrolled students with a student number. Couples are not permitted if only 1 resident is an eligible student.

Question 18

Is UniLodge John Grey Hall NPAS Accredited?

Accepted Answer

Yes, UniLodge John Grey Hall achieved NPAS accreditation in 2023. The National Property Accreditation Scheme (NPAS) is an industry-led program that is owned, governed, developed and administered by the Student Accommodation Association (SAA) to assist national education stakeholders to identify, promote and support quality managed student accommodation businesses which provide accommodation for the exclusive use of students. NPAS represents a stamp of quality, enabling students to make an informed choice about their accommodation. For a student accommodation property to be NPAS accredited, it must comply with the minimum standards set by the SAA with respect to amenity, facility, security, customer service and management processes.

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