UniLodge Wellesley Apartments
Frequently Asked Questions

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

UniLodge Wellesley Apartments does not offer catered accommodation.

Your offer letter will advise you of all required payments and optional items.

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Monday to Friday 9am to 5pm. We have a Duty Resident Advisor that can assist you with your check-in process.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager – New Zealand to discuss your concerns and your options
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

You will need to bring with you:

• Basic bedding & towels
• Cleaning products
• Personal belongings

Please email wellesleyapartments@unilodge.co.nz