UniLodge Wellesley Apartments
Frequently Asked Questions

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

UniLodge Wellesley Apartments does not offer catered accommodation.

Your offer letter will advise you of all required payments and optional items.

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your quaries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager – New Zealand to discuss your concerns and your options
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

You will need to bring with you:

• Basic bedding & towels
• Cleaning products
• Personal belongings

Please email wellesleyapartments@unilodge.co.nz

After you arrive at the property, please go to the Reception to meet one of our friendly staff members.

When you arrive, we will give you a swipe key tag for your room.

Once we receive your application, we’ll email you to confirm your reservation. At this stage, you'll need to pay a booking deposit equal to 4 weeks’ rent. This deposit will go towards your first rent payment.
Bond payment: Before moving into UniLodge Wellesley Apartments, you’ll be required to pay a bond equal to 4 weeks’ rent.
Cancellation policy: If you cancel less than 1 month before your lease start date (as outlined in your letter of offer), a cancellation fee of 4 weeks’ rent will apply.
Payment options: The booking deposit can be paid via bank transfer or in person at reception.
If you have any questions or need more information, please don’t hesitate to contact us.

A fully furnished apartment, all utilities are included, access to unlimited internet and wifi, access to all of our common facilities and ability to participate in our Residential Life  program.

Every 2 weeks.

No there is not, if you have items that you wish to store you will need to contact a local storage service provider.is not, if you have items that you wish to store you will need to contact a local storage service provider.

A bond is an amount of money that you need to pay that can be used by the apartment owner if you do not meet the terms and conditions of your rooming agreement. Examples of this include; If you fail to keep the property clean, cause damage or are in rent arrears, the owner of the property may claim some or all of the bond only when the tenancy ends.  The majority of bonds are refunded in full as most UniLodge residents vacate with no issues.

Upon arrival we must prepare a ‘Condition Report’, which records the property’s general condition, including fittings and fixtures, and present you with 2 paper copies of this Report when you come to collect your keys.
Review and, if necessary, add your comments to the ‘Condition Report’. You must return the report to UniLodge within three business days of moving in and you should keep a copy of the ‘Condition Report’ until the end of the tenancy.
The ‘Condition Report’ is a very important document, as it can be used as evidence if there is a dispute about who should pay for cleaning, damage, or replacement of missing items, particularly at the end of a tenancy.
You may want to take photos of your apartment at the start of your tenancy to further show the condition.
The owner may claim some or the entire bond for cleaning, damage, or replacement of missing items at the end of your tenancy. If the ‘Condition Report’ stated that the work was required at the start of the tenancy, or the items were not listed, it can help you prove the bond should be returned to you.

For short stay, please send an email to The Reservation Team at wellesleyapartments@unilodge.co.nz

Yes, to be a resident at UniLodge you need to have a current and valid student ID or Visa from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Landlord’s insurance does not provide cover for the tenant’s possessions.
(note: it is strongly recommended the tenant takes out contents insurance to adequately cover their possessions).

Car park is not available at UniLodge Wellesley Apartments. There are some off street parkings available on Mount Street. Moreoever, Wilson Carpark and Parkmate are avaiable on Symond Street and Anzac Avenue. 

We have letterboxes located in the lobby. We accept parcels on your behalf. Reception will contact you when we have a parcel for you to pick up, otherwise feel free to call passed reception and check your letterbox for any mail for you during office hours.

Yes, if we have another room available – break lease fees and policies will apply to your existing room.

We have high speed wifi that works throughout the building. We will provide you with the credentials upon arrival. 

The bond is equivalent to 4 weeks of rent.

Parking is not avaiable at UniLodge Wellesley Apartments.

We operate student accomodation under Residential Tenancy Act. Hence, we sign Residential Tenancy Agreements. We run long term leases however depending on availability can sometimes offer shorter stays, contact us to enquire today.

2 Weeks worth of rent in advance.

Bedding, kitchenware – available for purchase at Your Shop.

Yes, however leases are fixed-term tenancies and they are legally binding documents. Break lease fees and policies will apply to your existing room.

Yes we have WIFI at this property.

There are microwaves and fridges with a kitchenette in every room. Share kitchens have microwaves, cooktops and some have dishwashers.

Yes, however, 1st week of rent will not be refundable. 

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your quaries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

You can get in touch with a Residential Advisor reaching out our duty phone at +6422 105 6793.

We have a couple of convenience store minutes of walk away. The nearest one is just across the street. Woolworths is 700m and New World Metro is 950m.

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you. Please bring your own bedding, pillows, towels and linen as these are not provided.