Student Living Auckland
Frequently Asked Questions

Monday to Friday 10am to 4pm (excl. public holidays).

We do not offer self-check-in after hours. The check-in must be completed within Reception hours. We recommend that you prearrange a hotel or alternative accommodation until you’re able to check-in during check-in hours.

Student Living Auckland does not provide pastoral care services, therefore the accommodation is not available to applicants under 18 years old.

You will receive an email notification once your parcel is delivered to the reception. Parcels can be collected from Reception between 10am to 12pm and 2pm to 4pm, Monday to Friday.

Unfortunately, we cannot accept bookings until your visa has been successfully obtained. Please ensure you have secured your visa before applying for accommodation.

The one-week deposit is fully refundable if the booking is cancelled more than 4 weeks before the check-in date. However, if the booking is cancelled within 4 weeks of the check-in date, the deposit becomes non-refundable.

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at Student Living Auckland, you can apply through the UniLodge Auckland website.

You will need to refer to the Student Living Auckland website or call/ email our customer service desk for an update on your application. 

You will need to refer to the Student Living Auckland website or call/email our customer service desk to update or change your application. 

At Student Living Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

Your rent includes:

• Hostel fee/ Rent of your apartment
• Gas and water usage
• Use of all facilities
• Electricity – although excessive usage will be on charged
• Internet

Your rent does not include:

• Car parking
• Phone line rental and call costs

You will need to bring with you:

• Basic bedding (can be purchased as move in set from Student Living Auckland website)
• Cutlery/Crockery (can be purchased from Student Living Auckland website)
• Cleaning products
• Personal belongings

Telephone connection is optional, and the charges are additional. When you arrive at Student Living Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

To report maintenance, a resident can send us a maintenance request through the Console app along with the photo so we can arrange and send a work order from the Console app. We also take enquiries at Reception if you would prefer to report the issue in person.

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of $30 apply for lockout services during office hours and for after office hours is $90).

Student Living Auckland does not offer meal plans.

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Laundry for the Beach building is on level 1. $3 for washing and $3 for drying per load, coin operated.

Laundry for the Anzac building is on level 1 (B1). $4 for washing and $5 for drying per load, card operated.

Student Living Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

For moving in and out of Student Living Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

When you arrive at Student Living Auckland, please come to the customer service desk located at 133 Beach Road, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room.

We do not provide an after hours check-in process.

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

All details will be arranged and confirmed by Student Living Auckland prior to your arrival on call and also by email.

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

Payments can be made by:

• Credit card: Visa or Mastercard
• Eftpos card
• Direct Debit

Before your final day at Student Living Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Prior to your departure from Student Living Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

Check out time is prior to 3pm however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements. Please note that the day you check out is included in your lease term and will need to be paid for. Please contact reception if you have any questions about this.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.