UniLodge Metro Adelaide
Frequently Asked Questions
Got questions about living at UniLodge Metro Adelaide? Find out everything you need to know about our student accommodation by checking out our most frequently asked questions. Whether you’re unsure about moving logistics, living costs, leases, or another aspect about of living in UniLodge student apartments, these questions include all the essential information you’ll need before moving in. If you have a question that you don't see answered, feel free to contact us directly.
Does this property have an Application fee?
No. There are no application fees.
Do I need to pay a deposit to secure the booking?
Yes. To secure the apartment the tenant must pay 2 weeks rent plus cost of a mattress protector and shower curtain (if applicable). A Bond is payable, equivalent to 4 weeks rent if $800.00/ week or less or if $801/week or more is equivalent to 6 weeks rent, and is payable to the State Government Authority. In Adelaide, the authority is the Residential Tenancies Fund.
Is there a cancellation fee once I have secured an apartment?
A booking can be cancelled prior to signing the lease agreement, however, the deposit fee is not refundable.
Are car parking spaces available?
Please come to see reception to enquiry about the cost and availability.
Do I need to pay a departure clean fee?
Upon departure, your apartment is required to be returned to the same or better good and clean condition. If it is not, you will be require to pay a departure cleaning fee which is dependent on the condition of the room and size of apartment.
If I wanted to break my lease, what are the costs associated with this?
Please contact Reception for details and to discuss.
What electricity cost am I responsible for?
Electricity is included in your weekly rent.
How much is the Internet / WIFI?
Unlimited Internet is available and included in your rental price!
Do I need a mattress protector?
Yes, these are charged at $20 per bed.
Do I need to organise my own Contents Insurance?
No, it is included in your rent for up to AUD$5,000.
To view the UniLodge Contents Insurance Product Disclosure Statement - Click Here.
If my visa is not approved do I still have to pay?
If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.
For full terms and conditions please view here.
Where can I find resources to manage my health and wellbeing?
UniLodge has listed a number of resources on our Student Health and Wellbeing page.
What cancellation conditions do you have?
- No Visa No Pay – Amend arrival date or return of deposit for any Visa Cancellations or decline of Visa Grant after a booking is made.
- International/Domestic Borders Close - Amend arrival date or return of full deposit.
- Cancellation of Flight - Amend arrival date or return of full deposit however will be required to provide proof of cancelled airline ticket prior to amending date or return of deposit.
- Change of mind - Deposit is non-refundable.
What are your check-in times and days?
You are welcome to check-in Monday – Friday 8.30am – 4.00pm.
What happens if I arrive outside of check-in times/days?
We recommend that you prearrange a hotel or alternative accommodation until you are able to check-in during check-in hours.
Can I request to check-in after hours?
Unfortunately, we do not offer check-ins outside of specified check-in times.
Further Resident Information
The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.