Student Living Auckland
常见问题

In order to apply for a place at UniLodge Auckland, you can apply through the University of Auckland accommodation website. 

You will need to refer to the University of Auckland website for an update on your application. 

You will need to refer to the University of Auckland website to update or change your application. 

At UniLodge Auckland we have two adjacent buildings with a variety of studios to 4 bedroom apartment rooms.

Your rent includes:

• Hostel fee of your apartment type
• Gas and water usage
• Use of all facilities
• Electricity – although excessive usage will be on charged
• Internet

Your rent does not include:

• Car parking
• Phone line rental and call costs

You will need to bring with you:

• Basic bedding
• Cleaning products
• Personal belongings

Telephone connection is optional and the charges are additional. When you arrive at UniLodge Auckland you will be provided with the necessary information to connect these services if you choose. Internet is provided to the apartment via the University of Auckland with wireless internet available in common areas.

UniLodge Auckland does not offer meal plans.

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

There is a common laundry in each building which contains coin-operated washing machines and dryers, as well as a sink, irons and ironing boards.

UniLodge Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

For moving in and out of UniLodge Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system.

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone but you could also visit the customer service desk during office hours (Monday to Friday from 8.30am to 5.30pm and on the weekends 10am to 2pm). Outside of this hours a Residential Advisor is on call, they can be contacted by either using the after hours/emergency phone at the front of the Anzac Ave building or phoning 0272 334 612.

When you arrive at UniLodge Auckland, please come to the customer service desk located at 138 Anzac Ave, CBD, Auckland and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the after hours/emergency phone at the front of the building and the duty manager will meet you and check you in.

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork and a method of making your payments if not already paid.

When you arrive, we will give you the key and proxy tag for your room. We will also provide you with a welcome pack including a student handbook, information about connecting the telephone and internet services and other information about Auckland to help you get to know the city.

What do I need to pay before or on arrival?

Your hostel fees are to paid at least two weeks in advance. A reminder is delivered to your room if you fall behind the two weeks in advance.

Payments can be made by:

• Credit card: Visa or Mastercard
• Eftpos card
• Cheque or Bank draft made payable to ‘University of Auckland’.
• Telegraphic transfer

Before your final day at UniLodge Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Prior to your departure from UniLodge Auckland, you will need to complete a Departure Form. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform Cybercom that you are moving out and arrange a disconnection of these services.

Check out time is prior to 10am however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements.